Who to Contact

If you have a concern or question about your child’s progress, education, or life at school, you should contact the School Main Reception in the first instance. The School Office Staff will always be pleased to advise you as to whom can best deal with your concerns.  Please telephone 01694 722209

The School welcomes comments, particularly constructive ones, from parents as these can often help improve the standards of the service the School provides.

If a parent is unhappy or dissatisfied with any aspect of their child’s education or treatment at school they are encouraged to communicate the problem as soon as possible. In these instances we hope you will let a member of staff know of your concern so that we can work together to resolve the problem.

To ensure that you can see the most appropriate member of staff to deal with your concern please consult the table below:

Query / Issue Contact Name
  • Main Reception
  • Day-To-Day Arrangements
 
  • To report an absence
  • Attendance enquiries
  • Mrs L Cooper-Abbs
  • Requesting leave during term time
  • Mrs L Cooper-Abbs
  • Admission enquiries
  • Change of pupil contact details
  • Requesting paper copies of information on website
  • Special Education Needs
  • Safeguarding
  • Mr T Ward (SENCO)

Pastoral enquiries e.g.

  • Rewards / Sanctions
  • Uniform / Appearance
  • House / Tutor matters
  • Overall progress
  • Bullying

 

Please contact your child's Form Tutor. If unresolved, please contact your Child's House Leader:

  • Caradoc/Hazler  Mr M Longhust
  • Lawley/Ragleth  Mr P Wright

 

Personal Development, Behaviour & Welfare

  • Overall rewards & sanctions
  • PSHE / British Values
  • Assemblies
  • Spiritual, Moral, Social & Cultural education
  • Information, Advice & Guidance

 

  • Ms A Moore, Assistant Head of School, Personal Development, Behaviour & Welfare

Subject specific queries e.g.

  • Progress in a subject
  • Homework in a subject
  • Subject curriculum
  • Subject rewards / sanctions
  • Please contact the relevant teacher. If unresolved, please contact the relevant Head of Department / Faculty

Teaching, Learning & Assessment

  • Reports
  • Student teaching groups
  • Student targets
  • Marking & Written feedback
  • Whole school curriculum
  • Dr A Wood, Assistant Head of School, Teaching, Learning & Assessment
  • Exams
  • Work Experience 
  • Mrs H Merrett, Examinations Officer
  • Venue Lettings/Facilities Hire/Site
  • Mr S Acton, Site Manager
  • Purchasing uniform
  • Peppers, Sandford Avenue, C/S or Trutex
  • Finance & Marketing
  • Mrs D Lowther, Finance
  • Transport (Local Authority buses)
  • Mrs L Richards
  • Transport (Bayston Hill/Bishops Castle buses)
  • Mrs C Thomas, Business Director
  • Pupil Premium / Free School Meals
  • Mr L Overton, Pupil Premium Progress Mentor
  • Post 16 queries
  • Mr L Overton, Post 16 Advisor
Whole school matters
  • Mr J Parr, Head of School

We wish to stress that most matters can usually be dealt with if you are able to discuss them with a member of staff at an early stage.

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Contact Us

If you have any comments, concerns or queries please get in touch by calling or emailing using the details on this page.